Frequently asked questions
What to do with your smart pet technology is a major decision. Making one isn't simple. Here are answers to some of our most commonly asked questions.
Getting Started
Essential information about our products and how to begin using them effectively.
UrbanIQ is a leading provider of smart pet technology solutions designed to enhance the lives of pets and their owners. We offer innovative products like smart feeders, pet cameras, and interactive toys.
Getting started is easy! Simply choose your desired product, create an account, and follow our step-by-step setup guide. Our products are designed to be user-friendly and can be set up within minutes.
The UrbanIQ app is available for iOS 12+ and Android 8+ devices. It requires a stable internet connection and Bluetooth capability for optimal performance.
Orders & Shipping
Information about our shipping process, timelines, and tracking your orders.
Standard shipping within Canada typically takes 3-5 business days. International shipping times vary by location. Express shipping options are available at checkout.
Once your order ships, you'll receive a tracking number via email. You can also view your order status by logging into your account and visiting the Orders section.
We offer free standard shipping on orders over $50 within Canada. For international orders and express shipping options, rates are calculated at checkout based on location and weight.
Product Support
Technical assistance and troubleshooting for your UrbanIQ devices.
All UrbanIQ products come with a standard 1-year warranty covering manufacturing defects. Extended warranty options are available for purchase.
First, check our troubleshooting guide in the app or website. If the issue persists, contact our support team with your device details and the problem description.
Yes, replacement parts are available for most UrbanIQ products. Visit our online store or contact customer support to find the specific parts you need.
Returns & Refunds
Details about our return policy and refund processing.
We offer a 30-day return policy for unused products in original packaging. Defective items can be returned within 90 days of purchase.
Once we receive your return, refunds are processed within 3-5 business days. The funds may take an additional 5-10 business days to appear in your account.
For defective items, we provide a prepaid return label. For other returns, customers are responsible for return shipping costs unless otherwise specified.
Still have questions?
Can't find what you're looking for? Our support team is here to help you with any questions you may have about our smart pet technology solutions.