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LEGAL

Privacy Policy

We take your privacy seriously. Learn how we collect, use, and protect your personal information.

SECTION 1

Information Collection

We collect various types of information to provide and improve our services. This includes information you provide directly, such as your name, email address, and billing information when creating an account or making a purchase, as well as information about your pet when using our smart devices.

Our smart devices may collect data about your pet's behavior, feeding patterns, activity levels, and other metrics to provide you with insights and improve our services. We also automatically collect certain information about your device and how you interact with our services.

SECTION 2

Use of Information

We use the collected information to provide, maintain, and improve our services, including personalizing your experience, processing your transactions, and sending you important updates. Your pet's data helps us develop insights and recommendations for better pet care.

We may also use your information to communicate with you about our services, send you marketing communications (subject to your preferences), and to detect and prevent fraud or other harmful activities.

SECTION 3

Information Sharing

We do not sell your personal information to third parties. We may share your information with service providers who assist us in operating our services, processing payments, analyzing data, and providing customer support. These partners are bound by strict confidentiality agreements.

We may also share information when required by law, to protect our rights, or with your consent. Any shared data is protected through appropriate contractual, organizational, and technical safeguards.

SECTION 4

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure socket layer technology, and regular security assessments.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We continuously update our security practices to provide the best possible protection for your data.

SECTION 5

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. These tools help us understand how you use our services, remember your preferences, and provide personalized content and advertisements.

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of our services. For more information about our use of cookies, please visit our Cookie Policy.

SECTION 6

Your Rights

You have the right to access, correct, or delete your personal information. You can also request a copy of your data, restrict its processing, or object to certain uses. We will respond to your requests within the timeframe specified by applicable law.

To exercise your rights or update your preferences, you can access your account settings or contact our privacy team. We will make reasonable efforts to fulfill your request, subject to legal and operational requirements.

SECTION 7

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Parents or guardians who believe their child has submitted personal information should contact us to request deletion. We will take steps to verify the requestor's identity and relationship to the child before processing such requests.

SECTION 8

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes through our website or email before they become effective.

Your continued use of our services after such modifications constitutes your acknowledgment of the modified Privacy Policy and your agreement to abide and be bound by it.

SECTION 9

Contact Us

Privacy Officer

UrbanIQ Headquarters

123 Innovation Drive

Toronto, ON M5V 2T6

Canada

Email: privacy@urbaniq.ca

Phone: +1 (555) 123-4567

Last updated: July 2, 2025

Have questions about our privacy practices?

Our support team is here to help you understand how we protect your data and answer any privacy-related questions.

Contact our team